Help & FAQs


 
 

Contactless Pick-up

You must wait to be notified via email before coming to pick up your order from our library truck (red cart) outside the shop. When your order is ready for pick-up, you'll get an email with the following subject line: "Your order [Order Number] is ready for contactless pick-up outside of Avid Bookshop." In the email we will remind you of the time frames when you can pick up your order. 

Pick-up will only be available Tuesday through Saturday from 11am until 4pm. Pick-ups outside of these time frames will not be possible.

By choosing contactless pickup, you release Avid Bookshop from all liability should your book(s) be damaged, stolen, or lost.  

Be sure to maintain social distance and please wear a mask. 

What this means for you: If you’re local and are placing a new order online, after you've decided what to buy and when you get to the checkout page on our site, you can either choose to have your items shipped or opt for contactless pick-up. If you’re not local, your Avid life will remain the same: we’ll mail you your goodies!

Contactless Pickup FAQs

How do I select contactless pick-up for my order?
Before you enter in your billing information at checkout, under the header "Pick-Up Options," select "I would like to pick this order up at the store."

I live in Athens, but I feel safer just hanging out at home. Do I have to choose contactless pick-up? 
Nope, it's not required! :) Shipping is still an option for all online customers, no matter if you live in the apartments above us or across the country: we’ll get your books to you in the way that works best for you and your loved ones. 

I'm placing an order for multiple books. Can I pick them up as they come in?
Yes. please request this in the order comments field before submitting your order.

I can't make the window of time you have allotted for contactless pick-up. Can you leave my book out for me past that window?
We have decided upon the current allotted window of time based on the times we consistently have staff members packing and answering requests in the shop. If you opted for contactless pickup when you placed the order, we will email you (as highlighted above) and then we leave your book(s) outside of our door for you on our red library truck (book cart). Please remember that this cart will not be actively attended by Avid staff (though we trust our neighbors and neighborhood not to steal your well-earned reads!).  If you are unable to make it during our current browsing hours, please call us at (706) 850-2843 or email us and we will make accomidations.

How will I know which book is mine?
Each order will have a note on it that indicates the order number and first and last name of the customer. Orders are organized by last names.

Hey! Someone stole my book!
While our contactless pick-up option is meant to reduce the risk to staff and customer safety, it's unfortunately not without its own set of risks. In order to reduce these risks, we will take a few precautions: we will clearly indicate customers' names on all orders, and a staff member will be working inside the shop near the front window during pick-up hours, which will serve to dissuade potential theft. However, when choosing contactless pick-up, please understand there is a slim potential for theft or accidental pick-up. In these instances, Avid Bookshop will not be held responsible for lost or stolen products, nor are we liable for any damage. If you are not comfortable with these minimal risks, please do not choose contactless pick-up when you're buying online—instead, opt for shipping.

A book I want is "on your shelves" and there are 3 copies in the store. Can I pick it up the day I place the order?
Sometimes, when our website says a book is in stock, it is physically present yet reserved for another customer. For this and other reasons, we cannot guarantee same-day turnaround even for books we do have in stock. Generally, online orders are being processed within one business day. As always, we aim to offer exceptional customer service and quick order fulfillment. 

Can I stay in my car and have a bookseller run a book out to me?
If you have accessibility issues, please call us at (706) 850-2843 or email us and we will happily and safely accommodate you. Otherwise, we cannot run books out to cars and will be leaving books on our book truck just outside our front door.

Since you are open for contactless pick-up, can I bring books for the used book program?
We are not currently taking used books. If you have books you need to donate, there is a Little Free Library in front of Fleet Feet Athens on S. Lumpkin Street.

What happens if I forget my pickup and leave it on the carts for months?
We really want to make sure you can pick up your book. Please, if you have trouble making it to our current hours, please contact us 
at (706) 850-2843 or email us and we'll make an accomidation. We try to remove books from the carts if they've been left out for over a month, after which we will send you a reminder email.

Contactless pick up orders are ineligible for returns or refunds 14 days after an initial pick up ready notification has been sent.

After several reminder emails have been sent over the course of 4+ months, we will send you a final email with a deadline to let you know your book will be donated and considered abandoned. If we do not hear back from you in any capacity before the deadline, your order will be donated and no longer available. While we would much rather have you pick up the books, we cannot hold onto old inventory due to limited storage space. We do not offer store credit for abandoned contactless pick up books as they are no longer resellable after being outdoors for longer than two weeks, we will make sure that the abandoned book is donated to a local literacy project.


By choosing contactless pickup, you release Avid Bookshop from all liability should your book(s) be damaged, stolen, or lost.  If you're concerned about loss or damage, feel free to opt to have your book(s) shipped instead. Thank you!

 
 

Website Ordering FAQs

'We are currently operating a very different business than what we were before COVID-19. Thank you for learning how to place orders on our website. We are so busy working to fulfill web orders that we cannot take email order requests or phone requests unless there are extenuating circumstances.

How do I order from Avid's website?
If you don't know how to order on our website, watch this instructional tutorial Rachel made. She has the calming, confident voice of a late-night radio DJ hosting a love song request line.

An important first step: you will have to create an account before adding items to your shopping cart, by clicking on the "login" button on the top right. See screenshots below showing how to do this.

A screenshot of our website pointing to the account link

 

A screenshot of our website pointing to the "Create new account" tab

Please feel free to email us or call us at 706-850-2843 for personal help ordering from our website.

How can I use a gift certificate online?

To use your gift card online, write your gift card number at checkout in the Avid Bookshop Gift Card section at checkout after inputing your billing address. You must include a payment method when purchasing on our website.  Your card or PayPal account will be authorized for the full amount of your purchase and will appear on your statement as a pending transaction. A bookseller will write you back after your order is processed and your payment will be adjusted accordingly. For most credit cards, a refund should be finalized by your bank in 2-3 business days.

Alternatively, you can call us Wednesday-Friday 11am-4pm at 706-850-2843 to process your sale over the phone, or, if your order total is below your gift card amount, we can easily process your sale over email.  Gift cards are also available for purchase during our browsing hours.

How long will it take to get my order?
Most books will take about 2-5 business days to arrive to the bookstore before they are then shipped to you. Some orders will ship directly from our warehouse, but the same timeline still generally applies.

We ship via USPS Priority Mail (unless we determine another option is more appropriate for your order). After your order arrives at the shop (2-5 business days), it can take between 2-4 additional business days for your book to reach you once we have shipped it.

If you have received a shipping notification from Stamps.com, please do not contact us regarding your package until 15 business days (a.k.a. weekdays that are not federal holidays) have passed. The United States Postal Service (USPS) is doing their very best during this difficult time. Tracking information provided to you is identical to what we see from USPS. If after 15 business days you feel your package is lost, please email us regarding your order and include your order number in the subject line of the email. We are committed to making sure you get your purchases but also recognize that delivery systems are experiencing delays worldwide.

Please check your spam folder for tracking information.

If you chose "Contactless Pick-up," it may be ready the next day or it may be ready in 3-5 business days as we wait for it to arrive from our warehouse. We ask that you please refrain from checking outside the store until you have received an email notification with the subject line "Your order [Order #] is ready for contactless pick-up outside of Avid Bookshop."

Can I return books?
We want you to love your purchase! Avid is happy to offer store credit or an exchange for most items purchased from us that did not completely satisfy. Items must be in their original, unused condition. Email us and we'll let you know how we can make the return possible.

Some special orders may be ineligible for refunds or exchanges. Course books cannot be returned unless you drop the class.

Used book and event ticket sales are final.

Contactless pick up orders are ineligible for returns or refunds 14 days after an initial pick up ready notification has been sent.

How can I cancel my order?
Orders canceled by customers are refunded in store credit. Please note, items designated as ineigble for a return (we will let you know when we process the order), cannot be canceled after the order is processed. Reply to any email we have sent you regarding your order or send us an email with your order number.

I can't access my account! Why does the site say, "Access denied: You are not authorized to access this page" when I try to look at my order via the link in my order confirmation email? 
Try logging in again and select "Account" from the top menu bar. You can view your past orders that way. 

I'm having trouble logging in and I can't find my password. Can you reset it for me?
Visit this page to have your password reset. Our website will send you a one-time log in page you can use that will take you to a page prompting you to create a new password. If you have requested a new password and do not see an email, please search your email inbox (including your junk inbox) for an email from Avid Bookshop <do-not-reply [at] indiecommerce [dot] com> with the subject "Replacement login information for [Your Username] at Avid Bookshop." 

I miss you! When are you open? Can I come in and browse the shop?
Yes! We have reopened for browsing Wednesday through Saturday from 11am-4pm. Please find our in-store browsing guidelines here and keep up to date by subscribing to our newsletter.

What does it mean when a book or puzzle is "backordered"?
If an item is backordered, that means it's not currently in stock in our warehouse, but more copies are on the way. The timeline for these reorders can vary drastically. Sometimes it may take a few days, weeks or maybe a couple of months. It is highly recommended you place backordered items as their own separate order, to prevent your order from being held up. After placing your order, we may be in contact with you regarding an anticipated restock date, but please understand these dates are estimates. We will let you know as soon as the book is available and in our store.

What does it mean when a book or puzzle is "unavailable"?
If an item is unavailable, that means it's not currently in stock in our warehouse, and no more copies are on the way. We recommend that you do not add these books to your cart. In a few instances, we can get unavailable books directly from the publisher. To check if we can get an unavailable book, we recommend filling out the form below to ask.


 

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