Help & FAQs


 
 

Contactless Pick-up

You must wait to be notified via email before coming to pick up your order from our library truck (red cart) outside the shop. When your order is ready for pick-up, you'll get an email with the following subject line: "Your order [Order Number] is ready for contactless pick-up outside of Avid Bookshop." In the email we will remind you of the time frames when you can pick up your order. 

Pick-up will only be available weekdays (Monday through Friday) from 11am until 4pm. Pick-ups outside of these time frames will not be possible.

By choosing contactless pickup, you release Avid Bookshop from all liability should your book(s) be damaged, stolen, or lost.  

Be sure to maintain social distance and please wear a mask. 

What this means for you: If you’re local and are placing a new order online, after you've decided what to buy and when you get to the checkout page on our site, you can either choose to have your items shipped or opt for contactless pick-up. If you’re not local, your Avid life will remain the same: we’ll mail you your goodies!

Contactless Pickup FAQs

How do I select contactless pick-up for my order?
Before you enter in your billing information at checkout, under the header "Pick-Up Options," select "I would like to pick this order up at the store. 

I live in Athens, but I feel safer just hanging out at home. Do I have to choose contactless pick-up? 
Nope, it's not required! :) Shipping is still an option for all online customers, no matter if you live in the apartments above us or across the country: we’ll get your books to you in the way that works best for you and your loved ones. 

I'm placing an order for multiple books. Can I pick them up as they come in?
No. You'll need to pick everything up at once after you receive the email that your complete order is ready. We will email you once your order is complete, just as we would ship your orders all at once. That means that, if you have a pre-order on your order that comes out in three weeks, everything will be able to be picked up in three weeks. 

I can't make the window of time you have allotted for contactless pick-up. Can you leave my book out for me past that window?
We have decided upon the current allotted window of time based on the times we consistently have staff members packing and answering requests in the shop. If you opted for contactless pickup when you placed the order, we will email you (as highlighted above) and then we leave your book(s) outside of our door for you on our red library truck (book cart). Please remember that this cart will not be actively attended by Avid staff (though we trust our neighbors and neighborhood not to steal your well-earned reads!). 

How will I know which book is mine?
Each order will have a note on it that indicates the order number and first and last name of the customer. Orders are organized by last names.

Hey! Someone stole my book!
While our contactless pick-up option is meant to reduce the risk to staff and customer safety, it's unfortunately not without its own set of risks. In order to reduce these risks, we will take a few precautions: we will clearly indicate customers' names on all orders, and a staff member will be working inside the shop near the front window during pick-up hours, which will serve to dissuade potential theft. However, when choosing contactless pick-up, please understand there is a slim potential for theft or accidental pick-up. In these instances, Avid Bookshop will not be held responsible for lost or stolen products, nor are we liable for any damage. If you are not comfortable with these minimal risks, please do not choose contactless pick-up when you're buying online—instead, opt for shipping. 

I see there are booksellers in the shop. Can I ask one of y'all to grab a book from the shelf for me and add it to my order?
We are currently only taking orders online through our website and are trying to prevent our booksellers from having to interact with customers. If you see another book you are interested in, please feel free to order it online!

A book I want is "on your shelves" and there are 3 copies in the store. Can I pick it up the day I place the order?
Sometimes, when our website says a book is in stock, it is physically present yet reserved for another customer. For this and other reasons, we cannot guarantee same-day turnaround even for books we do have in stock. Generally, online orders are being processed within one business day. As always, we aim to offer exceptional customer service and quick order fulfillment. 

Can I stay in my car and have a bookseller run a book out to me?
If you have accessibility issues, please call us at (706) 850-2843 or email us and we will happily and safely accommodate you. Otherwise, we cannot run books out to cars, as we are trying our best to limit our booksellers' interactions with customers and will be leaving books on our book truck just outside our front door. Parking in Five Points is easier than ever right now, so you shouldn't have trouble finding a good spot in front of the shop. 

Since you are open for contactless pick-up, can I bring books for the used book program?
We are not currently taking used books. If you have books you need to donate, there is a Little Free Library in front of Fleet Feet Athens on S. Lumpkin Street.

By choosing contactless pickup, you release Avid Bookshop from all liability should your book(s) be damaged, stolen, or lost.  If you're concerned about loss or damage, feel free to opt to have your book(s) shipped instead. Thank you!

 
 

Website Ordering FAQs

'We are currently operating a very different business than what we were before COVID-19. Thank you for learning how to place orders on our website. We are so busy working to fulfill web orders that we cannot take email order requests or phone requests unless there are extenuating circumstances.

How do I order from Avid's website?
If you don't know how to order on our website, watch this instructional tutorial Rachel made here. She has the calming, confident voice of a late-night radio DJ hosting a love song request line.

An important first step: you will have to create an account before adding items to your shopping cart, by clicking on the "login" button on the top right. See screenshots below showing how to do this.

 

Please feel free to email us or call us at 706-850-2843 for personal help ordering from our website.


How long will it take to get my order?
Most books will take about 2-5 business days to arrive to the bookstore before they are then shipped to you. Some orders will ship directly from our warehouse, but the same timeline still generally applies.

If you choose "Real Shipping Costs," we will, by default, use USPS Media Mail as the shipping method (unless we determine another option is more appropriate for your order). With this option, it can take between 2-15 business days for your book to reach you after we have shipped it. This applies to any free shipping specials we may be running.

If you choose USPS Priority Mail, after your order arrives at the shop (2-5 business days), it can take between 2-4 additional business days for your book to reach you.

If you have received a shipping notification from Stamps.com, please do not contact us regarding your package until 15 business days (a.k.a. weekdays that are not federal holidays) have passed. The United States Postal Service (USPS) is doing their very best during this difficult time. Tracking information provided to you is identical to what we see from USPS. If after 15 business days you feel your package is lost, please email us regarding your order and include your order number in the subject line of the email. We are committed to making sure you get your purchases but also recognize that delivery systems are experiencing delays worldwide.

Please check your spam folder for tracking information.

If you chose "Contactless Pick-up," it may be ready the next day or it may be ready in 3-5 business days as we wait for it to arrive from our warehouse. We ask that you please refrain from checking outside the store until you have received an email notification with the subject line "Your order [Order #] is ready for contactless pick-up outside of Avid Bookshop."

I can't access my account! Why does the site say, "Access denied: You are not authorized to access this page" when I try to look at my order via the link in my order confirmation email? 
Try logging in again and select "Account" from the top menu bar. You can view your past orders that way. 

I'm having trouble logging in and I can't find my password. Can you reset it for me?
Visit this page to have your password reset. Our website will send you a one-time log in page you can use that will take you to a page prompting you to create a new password. If you have requested a new password and do not see an email, please search your email inbox (including your junk inbox) for an email from Avid Bookshop <do-not-reply [at] indiecommerce [dot] com> with the subject "Replacement login information for [Your Username] at Avid Bookshop." 

I miss you! When are you open? Can I come in and browse the shop?
We miss you too! The nature of the global pandemic means we have to rethink and pivot every time the situation develops, look here to see our latest updates and keep up to date by subscribing to our newsletter.

What does it mean when a book or puzzle is "backordered"?
If an item is backordered, that means it's not currently in stock in our warehouse, but more copies are on the way. The timeline for these reorders can vary drastically. Sometimes it may take a few days, weeks or maybe a couple of months. It is highly recommended you place backordered items as their own separate order, to prevent your order from being held up. After placing your order, we may be in contact with you regarding an anticipated restock date, but please understand these dates are estimates. We will let you know as soon as the book is available and in our store.

What does it mean when a book or puzzle is "unavailable"?
If an item is unavailable, that means it's not currently in stock in our warehouse, and no more copies are on the way. We recommend that you do not add these books to your cart. In a few instances, we can get unavailable books directly from the publisher. To check if we can get an unavailable book, we recommend filling out the form below to ask.


 

Still have questions? Not a problem. Fill out the form below and we can help.

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.